 Claims
Overview
We have attempted to keep the Claims
handling process as simple as possible. The Claims process is as
follows:
- The initial decision as to whether or not a
mechanical breakdown is a warrantable failure is made by the
service or warranty manager of the Dealership. If the failure is
deemed to be a warrantable failure, a proof of loss is created
by completing the Member
Site Claim Form. Please forward all supporting
documents to Glynn General. The claims should be filed with
Glynn General within 90 days of failure. If the repair
estimate is over five thousand ($5,000.00) dollars, contact
Glynn General before proceeding with the repair. Failure to
pre-notify could disqualify the claim.
- Upon receipt of the claim, the Claims staff will review the
documents. If there are no apparent discrepancies, questions, or
missing information, a member of the claims staff queries the
computer system to determine that:
a.) The machine is covered, that it has been properly reported
and a premium paid.
b.) The loss occurred after the expiration of the Dealer/Manufacturer
warranty and before the expiration of the extended warranty.
c.) The loss amount is less than the stop limit.
d.) Determine coverage based on the terms, conditions and
exclusions of the contract.
Upon receipt and review of the above items, if the claim is
authorized then a check is issued to the Dealer less any
items that would not be covered such as overtime labor costs,
travel/mileage (unless travel/mileage coverage is selected), and
freight.
Information that will ensure each claim is processed in the
most efficient manner.
- Fill out the Claim
Form located in the Member Site
.
- Claim Description
Every claim should include the customer's complaint, the cause
of failure, and the corrective action required to fix the
problem. If any of these are missing the claim may be delayed
while we request this information.
- Labor Charges
a.) We pay overtime at standard time rates only.
b.) An explanation of labor rate and hours charged on the Proof
of Loss Statement or Sales Invoice will expedite the claim.
Without this information the claim may be delayed while we
request this information.
c.) We adjust labor in accordance with the Manufacturers time
requirement guidelines. If the claim being filed is more than
the Manufacturers time guide, please provide an explanation for
the extra time. This allows our adjusters to consider
exceptions.
- Pictures
a.) Pictures of parts should attempt to show the cause of
failure or the extent of the damage. A picture of the outside of
a component will not help us visually verify an internal part
failure.
b.) Pictures should generally be taken as close as possible to
the part to allow for detail.
c.) Digital photo's can be printed and mailed to us or e-mailed
as .JPG files (call for additional information if necessary).
- Manufacturers Warranty Period
Our coverage begins the day after the Manufacturers warranty
expires. If a unit is still under factory coverage and a claim
occurs, it must be filed with the Manufacturer.
- Manufacturer Recalls, Product Improvements.
If the Manufacturers warranty period has expired and a claim is
covered by a Manufacturer recall or Product Support Program, the
claim must be filed with the Manufacturer. Our coverage will not
apply in such an instance. If a Manufacturers recall or Product
Support Program only partially covers a claim, the claim may be
submitted to us for review. We will require a full explanation
of what the Manufacturer allowed along with a copy of the
Manufacturers settlement statement.
- Replacement Versus Repair cost
We allow the use of exchange components under certain
circumstances. The guidelines are as follows: The cost to repair
the failed component meets or exceeds 70% of the value of a
remanufactured or new exchange component. If the repair cost
falls under 70%, the failed component should be repaired and we
will pay only for parts and labor associated with the actual
failed parts. In an exchange unit we will not pay for parts
which have not failed, but due to normal wear and tear need to
be replaced to bring the component back to new exchange
specifications.
- Save The Old Parts
Occasionally we may need to have parts sent to us. We will ask
for these parts within 30 days of a claim being received. We
will return the parts as quickly as possible. If there is a rush
to get the parts back, notify us and we will ship the parts back
to you within three business days of receiving them.
- Contact Information
Phone 800-541-8585
Fax 912-638-5931
E-Mail Addresses
Slade Rowland - slade@glynngeneral.com
Maria Stanford - maria@glynngeneral.com
Mail Claims To:
Glynn General Corporation
P.O. Box 21237
Saint Simons Island, GA 31522
Ship Parts To:
Glynn General Corporation
171 Follins Lane
Saint Simons Island, GA 31522
- Recommended Shippers
Up to 150 lbs - United Parcel Service - 800-742-5877
Max Length - 108 inches
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